Contact Us

Get in Touch

We'd love to hear from you! Whether you have questions about using Rednote Video Download, need technical support, want to report an issue, or have suggestions for improving our service, we're here to help.

Our team is committed to providing excellent customer support and continuously improving the Rednote video download experience based on user feedback. Your input helps us enhance download speed, stability, format support, and overall user experience.

Email Support

For all inquiries, please contact us via email. We handle various types of requests:

• General inquiries: Questions about how to use Rednote Video Download, features, or platform support
• Technical support: Issues with downloads, errors, or compatibility problems
• Bug reports: If you encounter any problems or unexpected behavior
• Feature requests: Suggestions for new features or improvements
• Business cooperation: Partnership opportunities, collaborations, or commercial inquiries
• Copyright concerns: Questions about content usage and intellectual property

Response Time

We strive to respond to all inquiries promptly:

• General inquiries: Within 24-48 hours on business days
• Technical support: Within 24 hours for urgent issues
• Bug reports: Acknowledged within 24 hours, with follow-up as we investigate
• Business inquiries: Within 2-3 business days

Please note that response times may be longer during weekends and holidays. For urgent technical issues, please include "URGENT" in your subject line.

What to Include in Your Message

To help us assist you more effectively, please include the following information when contacting us:

• Your name and contact information
• A clear description of your question or issue
• For technical issues: browser type and version, device information, and any error messages
• For download problems: the platform (Rednote, Douyin, etc.) and the type of content you're trying to download
• Screenshots or screen recordings if applicable

Feedback & Suggestions

Your feedback is invaluable to us! We actively listen to user suggestions and incorporate them into our development roadmap. Common areas where we welcome feedback include:

• Download speed and performance improvements
• Platform compatibility and support for new social media sites
• User interface enhancements and usability improvements
• New features you'd like to see
• Video format support and quality options
• Mobile experience optimization

We review all feedback regularly and prioritize improvements based on user needs and technical feasibility. Your ideas directly contribute to making Rednote Video Download a better tool for everyone.

Frequently Asked Questions

Before contacting us, you might find answers to common questions in our FAQ section. However, if you can't find what you're looking for, don't hesitate to reach out - we're always happy to help!